Cookie and Policy

Privacy Statement

Upgrade greatly values its Users’ privacy. This privacy statement applies to all the websites and domains owned by Upgrade and reports the practices taken in the field of privacy: Specifically it explains what data is collected and with what purpose, as well as how these data are treated and used.

Therefore, we invite you to carefully read the following before disclosing any personal data. By using the Upgrade’s web sites, you agree to the treatment of your personal data by the SCENARIO according to the declaration itself. If you do not agree with the terms of this statement, please do not use Upgrade’s web sites.

For any questions regarding this statement please contact us at by writing “Privacy” as the object.

1.Personal data collection

In order to better serve and have a deeper knowledge of the needs and interests of its users, Upgrade collects, exports and uses personal information after submitting a proper statement and obtaining explicit consent.

For example, when you order products or services, request information, subscribe to support and marketing materials, register or register Upgrade products, you must provide personal information to complete the registration process. Personal data which, in such cases, may be required relate to: contact information (e.g., name, address, telephone number and e-mail address), personal codes, passwords, billing and transaction data and to enable preferences regarding products and services.

1.1 RegistrationPersonal information may be required during registration: full name, e-mail address, address, and the choice of a password. Upgrade sends to each visitor and/or customer a welcome email, with the request to verify the email address provided.

Entering a valid email address is very important, as the purchase confirmations, download links, activation keys, product information and support will be sent to this address. If an email address is not valid, the associated password may be disabled by Upgrade.

1.2 Download– When you download a demo version or free software, you may be asked for personal information such as your email address. In this case, that email address will be used to send you to procedure related messages such as download links, activation keys, support information and Upgrade for the software in question.

1.3 Surveys and contests – Upgrade may occasionally conduct surveys or hold competitions among its users and, for that, request specific information. The participation in these events is voluntary and the information collected will be dealt with in accordance with the specific presented policies. In any case, if the result of a competition or a poll is published, no personal data will be disclosed without the express consent of all the concerned parties

If the user publishes, comments or shares personal information, including photographs, on any forums, social networks, blogs or other similar Upgrade forums, they should be aware that such personal information may be read, viewed, collected or used by other users of these forums and, could be used to contact them, send them unsolicited messages or for purposes on which neither the user nor Upgrade have control. Upgrade is not responsible for the personal information that the user decides to disclose to those forums.

In addition to the provided information, Upgrade can also collect data during the user’s visit to one of it’s website, using commonly used automated tools such as cookies, Web beacons, and embedded links. These tools collect some standard traffic information that your browser sends to Upgrade’s websites, such as browser type, language, hours of access, and the website address from which you have arrived.

Information about the Internet Protocol (IP) address, clickstream behavior (i.e. visited pages, open links, and other user-initiated actions in connection with Upgrade Web sites) and product information can also be collected.

In the end, Upgrade can use some of the automatic data collection tools listed above to analyze e-mail messages that it sends: in this way it can, gather information about message openings, clicks on the links contained in the messages.

For more information about automatic data collection tools, read paragraph 5. Cookies and registration on the websites. Cookies and registration on the websites.

2. How the collected information is used

The information collected by SCENARIO is used for several purposes including, for example:

a. To assist the user in completing a transaction or an order;

b. To present to the user products and services;

c. To provide services and assistance;

D. provide personalized promotional offers;

e. Select the content to be presented to the user;

f. To measure marketing initiatives performance , advertising and Upgrade websites;

g. To perform remarketing and Behavioral Targeting activities.

Specifically, Upgrade may use the personal information collected to periodically contact you in order to send you important information about our products, services and/or websites. Upon user request, Upgrade will send informative newsletters containing special offers and/or opportunities available from partner companies that may be of interest.

The user can choose what kind of communications to receive from Upgrade and revoke their consent at any time through their user profile.

In addition, if you no longer wish to receive these notices, you may revoke your membership by clicking on the appropriate link embedded in the e-mail message sent to you. After the cancellation request, the user’s email address will be removed from Upgrade’s mailing list as soon as possible, usually before the next mailing. No further commercial communications will be sent: However, service notices may be sent, for example, in relation to transactions in progress.

3. Disclosure of all collected information

Upgrade does not sell, rent, transfer or cede your users ‘ personal information to third parties, with the exception of what was set in this statement or to comply with statutory obligations.

Upgrade could share some information with its partners for marketing or promotional purposes: in these cases, the data will be provided only in aggregate form so as not to allow the connection to identifiable personal data.

The profile and user contributions on Upgrade s websites will be published and will be identifiable by the user’s name expressed in one of the intended forms, at the user’s choice. In any case, Upgrade will not communicate the e-mail address or other data of a registered user to other users of the site, Let alone exposing them publicly without the user’s prior permission.

4. Links to other websites

Upgrade’s Websites may contain links to third-party websites for informational purposes. Upgrade does not control these external Websites nor their conduct in the matter of Privacy. For these reasons, external web sites are not covered by this Privacy statement.
Upgrade invites users to carefully review the policy and privacy settings of the websites and social media they interact with to ensure that they understand what information might be shared by those sites.


5. Cookies and site registration

Cookies are small information files sent from a Web server to a Web browser, which allows the server to collect information from the browser.
Upgrade and its service providers send cookies when you visit the Upgrade Web sites as well as the Web sites where it’s advertisements are displayed, you can make purchases, you can register for some services, or you can request information.
By using cookies, Upgrade does not collect personal information but only useful data to facilitate login procedures, and allow the websites to trace products that have been added to the cart, country, language and the currency of preference.
Finally, cookies are used by the access statistics services enabled on the Upgrade Web sites.
If the user does not wish to receive cookies, they may block them or require them to be sent an alert in advance, following the procedures specified by the Web browser installed on your computer. For more information on how to manage cookies in your browser please refer to: Google Chrome ,Mozilla FirefoxApple Safariand Microsoft Windows Explorer. However, setting these blocks may cause the browser to react in an inappropriate manner, not only when the user visits the Upgrade websites, but also when they visit others sites. Therefore, because cookies do not allow Upgrade to identify users, it is always suggested to accept in order to take full advantage of the websites’ features.

For more information on using cookies and how to block them, you can visit these sites:, for Europe or the United States.


Consent to the use of cookies

As required by applicable law, the website presents a brief information on the use of cookies displayed on each first page access through a dynamic banner. Scrolling through the page, clicking on one of the internal links of the pages or clicking the “OK” button in the dynamic banner expresses consent for the use of cookies.


Usage of Cookies on Upgrade’s websites

Technical cookies

Upgrade’s websites use the following technical cookies, which are automatically installed as a result of accessing the site, for the purposes indicated in relation to each of them.

  • Session cookies necessary for the operation and delivery of the of the site’s services
  • Statistic cookies used to collect information in aggregate form.

Profiling cookies

Upgrade’s web sites use the following third party profiling cookies:

  • AdWords Remarketing (Google);
    AdWords Remarketing is a remarketing and Behavioral Targeting service provided by Google Inc. that links the activity of this application with the advertising network;
  • Adwords and the DoubleClick Cookie;
  • Personal data collected: cookies and usage data;
    Place of Treatment: USA – – Opt Out.


Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. That links the activity of this application with the Facebook advertising network .
Personal data collected: cookies and usage data.
Place of Treatment: USA –Privacy Policy

By not interacting with the consent forms provided by these third parties, by leaving this statement, closing it or continuing the navigation on the site, you express your consent for the use of all the mentioned cookies.


8. How to edit and update your personal information

The user can review and update the personal information provided during the registration, directly accessing their online user profile.
In any case, to access your personal information, modify or correct them, you may also send an e-mail to Upgrade’s customer service or send a letter to:

Upgrade S.r.l.
Via Strada Statale 36, Km 36, 10 – int. 5
23846 Garbagnate Monastero (LC) Italy


9.Protection of personal information

In order to prevent unauthorised accesss or disclosures and to ensure the protection and proper use of personal information retained in its systems, Upgrade shall take the necessary physical, technical and administrative measures. For example, access to personal information is limited to employees who are believed to reasonably need to access them, and processes such as hashing passwords, are used to protect data from unauthorized access.

While adopting technical and organisational measures to protect users ‘ personal information from unauthorized or unlawful treatment and from loss, destruction or corruption of data, Upgrade does not have the possibility of guaranteeing of this information’s absolute security.


10. Privacy of minors

Upgrade does not knowingly collect information from people under the age of 13, though its websites are addressed to a general public. In the event that a child, who is less than 13 years old, sends personal information, the data collected will only be used to respond directly to that child and to inform him of the need to obtain the consent of his/her parents/guardians. Upgrade encourages parents and caretakers to play an active role in their children’s online activities and interests.


11. Changes to the Privacy statement

If it is deemed appropriate, Upgrade reserves the right to amend this privacy statement. In the event of variations, the updated statement will be posted on the Upgrade websites with the new revision date so that all users can be informed about how the collected data is used, and the circumstances they may be Disclosed. If the user continues to access or use the website after this publication, said user is presumed to have accepted such changes. The user is advised to periodically check this document for any possible changes.

Upgrade reserves the right, at any time and without notice, to delete or make changes and/or updates to the website and its contents. Upgrade reserves at any time the right , with immediate effects, without notice, in its sole discretion and for any reason whatsoever, to restrict, reject or discontinue, in whole or in part, access to the website, or part thereof, by any user.


12. Language of these Terms and Conditions

If Upgrade provides a translation of the Italian version of this Privacy statement, you agree that such translation is provided only for your convenience and that the contractual relationship with scenario will be governed by the Italian versions.
If there are any inconsistencies between the Italian language version of this Privacy statement and it’s translation, the Italian language version will prevail.


Informative EX ART. 13 Legislative Decree No. 196/03 (ITALY ONLY)

Scenario S.r.l. (hereinafter Upgrade), with registered office in Lecco (LC), Via Belfiore 31/D, as the holder of the treatment, informs that the personal data supplied by you or otherwise collected for the purposes connected with the execution of the order, will be treated, with the aid of electronic and/or automated means, in compliance with the Decree Legislative N. 196/03, “Code for the protection of Personal Data” (hereinafter also “code”), according to principles of lawfulness and correctness and in such a way to safeguard confidentiality and the rights granted to you.

This data will be used for the following purposes:

A) fulfilments derived from regulatory obligations including accounting and fiscal requirements;
b) Fulfilments deriving from the adoption of contractual obligations against you;
c) historical data storage.

Your data may be communicated, for the purposes indicated, inter alia, to:

1. Any person who is the legitimate recipient of communications provided for by law or regulation;
2. Administrative Services management company.

The conferral of the necessary data for the fulfilment of regulatory obligations is mandatory: your eventual
refusal to respond may result in the impossibility of taking course or continuing contractual relationships
between the parties.

UPGRADE ensures that the security and confidentiality of data will be protected by appropriate protection measures
according to the provisions of Legislative Decree No. 196/03 in order to reduce the risk of
destruction or loss, even accidental, of data, unauthorized access, or treatment that is not permitted or not in conformity with the purpose of the collection.

UPGRADE guarantees the exercise of the rights foreseen by art. 7 of the aforementioned Code, which recognizes certain significative rights
such as to obtain, edited by the proprietor, without any delay:

the confirmation of the existence or absence of personal data concerning you, as well as the logic and the purpose on which this treatment is based on;

the cancellation, anonymously processing or blocking of the data processed in violation of the current law;

the update, the rectification or, if there is interest, the integration of the data;

the attestation that the above transactions have been brought to the attention of those to whom the data have been communicated or disseminated, except where such fulfillment proves to be impossible or involves the use of means manifestly disproportionate to the Right protected.

In accordance with article 7, the right to:

  • oppose, in whole or in part, for legitimate reasons, to the processing of personal data concerning you, intended for commercial information purposes, the dispatch of direct sale advertising material or for the completion of market research, Interactive commercial communication, and to be informed by the holder, no later than the moment when the data are communicated or spread, and the possibility of exercising that right free of charge. The requested information may be used to inform you of our products/services, and for other promotional initiatives only, only if strictly necessary for these purposes. You can turn to Upgrade to view, oppose the use, and ask for updating and rectification.

The controller of the treatment is UPGRADE. UPGRADE is responsible for the treatment.

Any information or instance may be addressed directly to:

Upgrade s.r.l.

via Belfiore 31/D, 23900 Lecco (LC)

Consensus Formula

Acquired the preceding information, it is rendered under art. 13 of D. Lgs. 196/2003, I agree to the processing of my data as described above.